Privacy Policy
Last updated: September 6, 2026
This Privacy Policy explains how Shua Studios™ collects, uses, shares, stores, and protects personal information when you visit ShuaStudios.com, purchase a product, submit a form, request custom work, create an account, communicate with us, or otherwise interact with Shua Studios™.
Throughout this policy, “Shua Studios,” “we,” “us,” and “our” refer to Shua Studios™, an independent Iowa sole proprietorship based in Sioux City, Iowa.
By using ShuaStudios.com or providing personal information to Shua Studios™, you acknowledge the practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with Shua Studios™.
Information You Provide Directly
We may collect information you voluntarily provide, including:
• Your name.
• Email address.
• Telephone number.
• Billing and shipping addresses.
• Account login and profile information, if customer accounts are enabled.
• Products, sizes, colors, quantities, and other order selections.
• Customization instructions, names, dates, messages, and design preferences.
• Photographs, artwork, logos, documents, or other files submitted for custom work.
• Messages sent through forms, email, social media, text, or another communication channel.
• Reviews, testimonials, photographs, or other content you choose to provide.
• Marketing and communication preferences.
• Information necessary to arrange local pickup, local delivery, or customer meetings, including an agreed location, date, and time.
• Other information you voluntarily provide while requesting a product, service, quote, replacement, refund, or customer support.
If you submit information about another person—such as a gift recipient, family member, model, or person shown in a photograph—you confirm that you have authority or permission to provide that information for the requested purpose.
Order and Transaction Information
When you make a purchase or request a paid service, we may collect:
• Products or services purchased.
• Order number and order status.
• Purchase date and amount.
• Shipping method and tracking information.
• Discounts, taxes, refunds, replacements, and payment status.
• Communications relating to the transaction.
• Information needed to prevent fraud, resolve a dispute, or comply with tax and accounting requirements.
Payment information is collected and processed by the payment provider available through checkout or invoicing. Shua Studios™ generally does not receive or store your complete payment-card number, security code, or full banking credentials.
Custom-Order Information
For custom, personalized, collaborative, or commissioned work, we may collect information needed to understand and complete the project, including:
• Design instructions and preferences.
• Names, dates, wording, symbols, and requested colors.
• Measurements and product specifications.
• Customer-provided artwork or photographs.
• Proof approvals and requested revisions.
• Quote, deposit, invoice, and production information.
Do not submit highly sensitive personal information unless Shua Studios™ specifically requests it and it is reasonably necessary for the requested service.
If submitted material contains an image or personal information belonging to a child, the person submitting it must be the child’s parent or legal guardian or must otherwise have permission to provide and use it.
Information Collected Automatically
When you visit ShuaStudios.com, Squarespace and other enabled service providers may automatically collect information such as:
• Your internet protocol address.
• Browser, network, operating-system, and device information.
• Referring website or traffic source.
• Pages viewed before and during your visit.
• Dates, times, clicks, scrolling, searches, and other website interactions.
• General geographic information derived from an internet protocol address.
• Cart, checkout, purchase, and conversion activity.
• Cookie identifiers and similar technical information.
This information helps operate, secure, maintain, analyze, and improve the website.
Information From Other Sources
We may receive information from:
• Squarespace and connected website services.
• Payment processors and fraud-prevention providers.
• Print-on-demand, production, and fulfillment providers.
• Shipping carriers.
• Tax, accounting, or invoicing services.
• Social-media platforms when you communicate with or publicly tag Shua Studios™.
• Advertising, search, analytics, or merchant services that we enable.
• Boutiques, marketplaces, event organizers, or collaborative sellers when reasonably necessary to address an order or product concern.
Information obtained from another source will be handled according to this Privacy Policy and any additional restrictions that apply to that source.
How We Use Personal Information
Shua Studios™ may use personal information to:
• Operate and securely provide ShuaStudios.com.
• Receive, review, accept, produce, fulfill, and deliver orders.
• Process payments, refunds, credits, replacements, and cancellations.
• Calculate taxes and shipping charges.
• Provide order confirmations, production updates, tracking information, and account notices.
• Communicate about questions, custom work, quotes, proofs, approvals, and customer-service concerns.
• Arrange and confirm local pickup, local delivery, or customer meetings.
• Create, manage, and support customer accounts, if enabled.
• Produce custom or personalized products according to customer instructions.
• Prevent fraud, unauthorized transactions, abuse, security threats, and illegal activity.
• Maintain business, tax, accounting, transaction, and legal records.
• Enforce our Terms of Service and other policies.
• Investigate and resolve disputes, chargebacks, delivery problems, and product claims.
• Understand website traffic, product interest, cart activity, and customer experience.
• Improve products, services, website organization, and marketing.
• Send promotional email only when permitted by law or when you have chosen to receive it.
• Respond through the communication method you used to contact us.
• Protect the rights, safety, property, and security of Shua Studios™, customers, service providers, and other people.
• Comply with legal obligations and lawful government requests.
• Carry out another purpose disclosed when the information is collected or authorized by you.
Order and Account Communications
We may send transactional or service-related messages regarding:
• An order or payment.
• A customer account.
• A requested quote or custom project.
• Proof approval.
• Production or shipping status.
• Pickup instructions.
• A return, refund, replacement, or customer-service concern.
These messages are necessary to manage the transaction or service and are separate from optional marketing communications.
Marketing Communications
If you subscribe to promotional email or otherwise ask to receive marketing, we may send information about products, collections, events, sales, updates, or Shua Studios™ news.
You may unsubscribe using the link included in a marketing email or by contacting shua@shuastudios.com.
Unsubscribing from marketing does not prevent necessary order, account, security, or customer-service messages.
Shua Studios™ will not send automated promotional text messages without any consent required by applicable law.
Cookies and Similar Technologies
ShuaStudios.com uses cookies and similar technologies. Cookies are small files or pieces of information stored on a browser or device.
Depending on website settings and your choices, these technologies may include:
Necessary Cookies
Necessary cookies help Squarespace securely operate the website, shopping cart, checkout, customer accounts, fraud prevention, and other essential functions. The website may not function correctly without them.
Functional Cookies
Functional technologies may remember preferences or support optional website features.
Analytics and Performance Cookies
Squarespace and any enabled analytics providers may use cookies to understand traffic sources, visits, page activity, interactions, conversions, and cart abandonment.
Marketing Cookies
If marketing, advertising, social-media, or measurement tools are enabled, they may use cookies or similar technologies to measure promotions, understand referrals, or provide advertising.
Meta Pixel, Facebook & Instagram Commerce, and Advanced Matching
ShuaStudios.com uses Meta business tools provided by Meta Platforms, Inc. and its affiliates, including Meta Pixel and integrations supporting Facebook and Instagram commerce, advertising measurement, and product promotion.
When these tools are enabled, Meta may receive information about activity on ShuaStudios.com, including events such as:
• Viewing store or product pages.
• Searching the website.
• Adding products to a cart.
• Beginning checkout.
• Adding payment information.
• Completing a purchase.
• Subscribing to a mailing list.
• Creating a customer account.
Depending on the event, information transmitted to Meta may include product names, product identifiers or SKUs, product type, order subtotal, currency, number of items, search information, page information, device or browser information, cookie or similar identifiers, and other technical information associated with the interaction.
Shua Studios™ may also enable Meta’s Automatic Advanced Matching feature. When enabled and where permitted, this feature may use information that a visitor voluntarily provides through the website, such as contact or account information, to help Meta more accurately associate website activity with Meta accounts for advertising measurement, attribution, audience creation, retargeting, and advertising optimization.
Shua Studios™ does not use Meta business tools to intentionally collect complete payment-card numbers, account passwords, or other information that should not be transmitted through advertising technologies.
Meta processes information it receives according to its own privacy terms, policies, and business-tool terms. Shua Studios™ uses these technologies to understand website and product activity, measure the effectiveness of promotions, improve advertising, and help reach people who may be interested in Shua Studios™ products or services.
Depending on your location, the use of Meta advertising technology may be considered targeted advertising, “sharing,” or a “sale” of personal information under certain privacy laws even though Shua Studios™ does not sell customer personal information for money.
Where required or available, visitors may manage nonessential cookies and similar technologies through the website’s cookie controls and may exercise applicable privacy rights as described in the “Your Privacy Choices and Rights” section below.
Cookie Choices
When a cookie-management banner or control is available, you may use it to accept, decline, or manage nonessential cookies.
You may also delete or block cookies through your browser settings. Blocking cookies may affect shopping-cart, checkout, login, preference, or other website functions.
Some third-party integrations may use technologies that are not fully controlled by the Squarespace cookie banner. Those providers may offer their own privacy and consent controls.
Squarespace Hosting and Analytics
ShuaStudios.com is hosted by Squarespace.
Squarespace receives website and visitor information as necessary to host, secure, operate, and improve its platform and to provide website, commerce, analytics, account, email, and related services to Shua Studios™.
Squarespace analytics may provide Shua Studios™ with information about pageviews, traffic sources, visitor activity, conversions, sales, and cart activity.
Squarespace processes information according to its own privacy policy and applicable agreements with Shua Studios™.
Checkout and Address Suggestions
During checkout, the website may use an address-suggestion service, such as Google Places, to return possible billing or shipping addresses as information is entered.
The applicable provider may receive the text entered and technical information necessary to provide the suggestions. You may choose to enter and confirm the address without selecting a suggested result when checkout permits.
Payment Processing
Payments are handled by the payment provider displayed during checkout or invoicing.
Depending on the payment option selected, providers may receive:
• Name and contact information.
• Billing information.
• Transaction amount and currency.
• Device, fraud-prevention, and transaction information.
• Payment-card or account information submitted directly to the provider.
Payment providers process information under their own privacy policies and security practices.
Production, Print-on-Demand, and Fulfillment
Some products are produced or fulfilled by Shua Studios™, while others may be produced or shipped through a trusted provider, including Printify or another print-on-demand, printing, apparel, transfer, manufacturing, or fulfillment provider.
When necessary to complete an order, we may share:
• Recipient name.
• Shipping address.
• Email address or telephone number when required for delivery.
• Products, sizes, colors, quantities, and customization information.
• Order reference information.
• Other information reasonably necessary to produce, package, ship, replace, or support the order.
Fulfillment providers may use additional production facilities or shipping partners to complete the order.
Shipping Carriers
We may provide recipient names, delivery addresses, contact information, package information, and order references to postal services, couriers, shipping platforms, and carriers as necessary to deliver or investigate a shipment.
How We Share Personal Information
Shua Studios™ may disclose personal information to the following categories of recipients for legitimate business purposes:
• Website hosting and commerce providers.
• Payment processors and fraud-prevention providers.
• Production, print-on-demand, printing, and fulfillment providers.
• Shipping carriers and delivery services.
• Email, communication, form, and customer-support providers.
• Analytics, search, advertising, or marketing providers that are enabled.
• Tax, accounting, bookkeeping, insurance, and professional advisers.
• Contractors or collaborators helping complete an authorized order.
• Government agencies, courts, law enforcement, or other parties when disclosure is legally required or reasonably necessary to protect rights and safety.
• A successor owner or entity involved in a legitimate merger, reorganization, financing, sale, or transfer of Shua Studios™, subject to applicable privacy requirements.
Service providers receive only the information reasonably necessary for their role, subject to their own legal obligations and agreements.
Sale, Sharing, and Targeted Advertising
Shua Studios™ does not sell customer personal information in exchange for money.
If Shua Studios™ enables advertising or marketing technology that may be legally classified as the “sale” or “sharing” of personal information or as targeted advertising under an applicable privacy law, we will provide any notice and opt-out method required by that law.
Where available, you may manage marketing cookies through the website’s cookie controls or contact shua@shuastudios.com with a privacy request.
We do not knowingly sell or share the personal information of children under 13 for targeted advertising.
Public Content, Reviews, and Social Media
You retain ownership of original reviews, photographs, testimonials, messages, and other content you create.
If you publicly tag Shua Studios™ or provide content with clear permission or an invitation to share it, we may display or repost that specific content as described in the Shua Studios™ Terms of Service.
Private messages, private photographs, personal information, and customer-service communications will not be intentionally published for advertising without permission.
Information posted publicly on a social-media platform is also subject to that platform’s privacy settings and policies.
Legal and Safety Disclosures
We may preserve or disclose information when reasonably necessary to:
• Comply with a subpoena, court order, law, regulation, or lawful government request.
• Investigate suspected fraud, infringement, threats, abuse, or unlawful conduct.
• Protect Shua Studios™, customers, service providers, or another person.
• Establish, exercise, or defend legal claims.
• Enforce an agreement or policy.
• Respond to an emergency involving safety or security.
We will disclose only the information reasonably necessary under the circumstances.
Data Retention
We retain personal information only as long as reasonably necessary for the purpose for which it was collected and for legitimate business or legal needs.
Retention periods may depend on:
• Whether an order, account, custom project, or customer-service matter remains active.
• Tax, accounting, insurance, and recordkeeping obligations.
• Payment disputes, chargebacks, warranties, and fraud prevention.
• The need to establish, exercise, or defend legal rights.
• Customer consent or communication preferences.
• Service-provider systems, backups, and deletion procedures.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.
Information may remain temporarily in backups or archived systems until those systems are securely overwritten or retired.
Data Security
Shua Studios™ uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and the size of the business.
These safeguards may include:
• Using established website and payment providers.
• Limiting access to information to people and providers who need it.
• Using account passwords and available security controls.
• Avoiding direct storage of complete payment-card information.
• Maintaining reasonable business and device-security practices.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should protect their account credentials and notify Shua Studios™ if they suspect unauthorized account or order activity.
Your Privacy Choices and Rights
Depending on where you live and which laws apply, you may have the right to:
• Confirm whether we process your personal information.
• Request access to personal information associated with you.
• Request correction of inaccurate information.
• Request deletion of information you provided.
• Request a portable copy of certain information.
• Opt out of the sale of personal information.
• Opt out of legally defined sharing or targeted advertising.
• Withdraw consent where processing depends on consent.
• Unsubscribe from marketing communications.
• Appeal a decision concerning a privacy request when applicable law provides that right.
These rights may be subject to legal exceptions. For example, we may retain information needed to complete an order, process a refund, maintain required tax records, prevent fraud, resolve disputes, or comply with law.
How to Submit a Privacy Request
Send privacy requests to:
Use the subject line “Privacy Request” and include:
• Your name.
• The email address or other contact information associated with your interaction.
• Your state or country of residence.
• A clear description of the request.
• Relevant order or account information, if applicable.
Do not email a Social Security number, complete payment-card number, password, or unnecessary identification document.
We may request additional information reasonably necessary to verify your identity, locate the correct records, protect another person’s information, or verify an authorized agent.
We will respond within the period required by applicable law. If additional time is legally permitted and reasonably necessary, we will explain the extension.
Authorized Agents
Where applicable law permits an authorized agent to submit a request, we may require reasonable proof that:
• The agent has authority to act for the individual; and
• The individual’s identity and authorization can be verified.
Parents and legal guardians may submit appropriate requests concerning a child’s information.
Appeals
If applicable law gives you the right to appeal a denied privacy request, reply to the decision or email shua@shuastudios.com with the subject line “Privacy Appeal.”
Explain the request, the prior decision, and why you believe the decision should be reconsidered.
We will review the appeal and provide a written response within the period required by applicable law, including any further complaint method the law requires.
No Discrimination
Where prohibited by law, Shua Studios™ will not unlawfully discriminate against a person for exercising a privacy right.
This does not prevent us from limiting or denying a request when a lawful exception applies or when information is necessary to provide a requested product or service.
Children’s Privacy
ShuaStudios.com is operated for adult customers, parents, legal guardians, gift purchasers, and other adult visitors.
Although Little Shuas™ characters, artwork, stories, and products may appeal to children, children under 13 should not independently:
• Create a customer account.
• Place an order.
• Submit a website form.
• Subscribe to marketing.
• Send personal information, photographs, or files.
• Participate in a promotion requiring personal information.
A parent or legal guardian should handle purchases, communications, custom requests, and submissions involving a child.
Shua Studios™ does not knowingly request or collect personal information directly from a child under 13 without legally required parental involvement or consent.
If we learn that personal information was collected directly from a child under 13 in a manner not permitted by law, we will take reasonable steps to delete it.
A parent or legal guardian who believes a child provided personal information may contact shua@shuastudios.com with the subject line “Child Privacy Request.”
Third-Party Websites and Services
ShuaStudios.com may link to social-media platforms, payment providers, production partners, retailers, collaborators, or other third-party websites.
Those services operate independently and may collect information under their own privacy policies. Shua Studios™ is not responsible for the independent privacy, security, or content practices of another website or service.
Review a third party’s policies before providing information directly to that party.
Visitors Outside the United States
ShuaStudios.com currently serves and ships to United States customers unless another destination is specifically offered.
Squarespace and other service providers may process or store information in the United States or other countries where they operate.
If privacy law applicable to you requires additional rights or safeguards, you may contact shua@shuastudios.com.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, products, technology, service providers, business operations, or legal obligations change.
Updates will be posted on this page with a revised “Last updated” date.
Material changes will apply prospectively unless applicable law requires another approach. We may provide additional notice when required.
Contact
For privacy questions, requests, or concerns, contact:
Shua Studios™
Sioux City, Iowa
Email: shua@shuastudios.com
Website: ShuaStudios.com