Return and Refund Policy
Last updated: September 6, 2026
This Return and Refund Policy applies to physical products purchased through ShuaStudios.com and to direct orders that specifically reference this policy.
Throughout this policy, “Shua Studios,” “we,” “us,” and “our” refer to Shua Studios™.
Overview
Shua Studios™ offers in-stock, made-to-order, print-on-demand, custom, personalized, handmade, and hand-finished products.
Because many products are created or produced specifically for each order, Shua Studios™ generally does not accept returns, refunds, or exchanges for buyer’s remorse, change of mind, accidental orders, or customer selection errors.
We will review eligible claims when an item arrives damaged, defective, misprinted, incorrect, incomplete, or materially different from what was ordered.
Nothing in this policy limits any cancellation, refund, replacement, warranty, or consumer right that cannot legally be waived.
Report an Order Problem Within 14 Days
If an item arrives damaged, defective, misprinted, incorrect, incomplete, or materially different from what you ordered, contact shua@shuastudios.com within 14 days after delivery or local pickup.
For problems that were not reasonably visible during that period, contact us promptly after discovering the issue. Any rights provided by applicable law remain available regardless of this reporting period.
Include the following information:
• Your name.
• Your order number or other proof of purchase.
• A description of the problem.
• Clear photographs showing the complete item and the specific issue.
• A photograph of the size label or product label when sizing or product identity is involved.
• Photographs of the packaging when shipping damage may have occurred.
Keep the product and all relevant packaging until Shua Studios™ provides instructions.
Do not mail or deliver a product back without receiving return instructions. An unauthorized return may be sent to a location that cannot receive or process it.
Eligible Order Problems
A claim may qualify for review when:
• The item arrived damaged.
• The product contains a manufacturing or material defect.
• The printed design is materially misprinted, damaged, or improperly applied.
• The item received is a different product, design, size, color, or quantity from the order confirmation.
• A required item or component is missing.
• The product is materially different from its description or approved custom proof.
• The order was confirmed lost during shipping.
• Another refund, replacement, or cancellation right applies under applicable law.
Normal variations that were accurately described, minor differences that do not materially affect the product, and damage caused after delivery generally do not qualify as defects.
Available Resolutions
After reviewing an eligible claim, Shua Studios™ may provide an appropriate resolution based on the product, issue, available evidence, production method, and applicable law.
A resolution may include:
• Replacement of the affected item.
• Repair or correction when practical.
• Reproduction of a custom or printed item.
• Store credit accepted by the customer.
• A partial refund.
• A full refund.
We may request additional photographs or information when reasonably necessary to verify the problem.
When the problem affects only part of an order, the resolution may apply only to the affected item or portion.
When a monetary refund is required by law, Shua Studios™ will not substitute store credit without the customer’s agreement.
No Buyer’s-Remorse Returns or Exchanges
Unless a product page or written agreement expressly states otherwise, Shua Studios™ does not accept returns, refunds, or exchanges because of:
• Buyer’s remorse or change of mind.
• Accidental or duplicate product selections made by the customer.
• Selecting the wrong size, color, design, material, style, or quantity.
• Failure to review the product description or size chart.
• A customer’s personal preference regarding fit, color, texture, weight, or appearance when the product is consistent with its description.
• A gift recipient not wanting or needing the item.
• Finding the product or a similar product at a different price elsewhere.
• A sale, promotion, or discount becoming available after purchase.
Customers are responsible for reviewing all product information before submitting an order. Apparel sizing may differ between brands and garment styles.
If Shua Studios™ sends a size or product different from the order confirmation, that is considered an incorrect item and may qualify for a replacement or refund.
Product Colors and Normal Variations
We make reasonable efforts to display product colors, artwork, materials, and details accurately.
The following are not generally considered defects when the product remains materially consistent with its description:
• Minor differences caused by screen settings or lighting.
• Normal garment dye-lot or fabric variations.
• Slight differences in print size, color, or placement between garment sizes.
• Minor transfer, printing, pressing, or manufacturing variations.
• Natural differences in handmade or hand-finished products.
• Minor differences in shape, texture, glaze, surface, finish, or placement that are normal for the material or production method.
Contact Shua Studios™ before ordering if an exact color, measurement, placement, or other specification is essential to your intended use.
Custom and Personalized Products
Custom and personalized products are generally not returnable or refundable after production or custom design work begins.
Customers are responsible for reviewing and approving:
• Names and spelling.
• Dates and numbers.
• Sizes, colors, and quantities.
• Artwork and design details.
• Print location and orientation.
• Any proof or mockup provided for approval.
Once a proof is approved, Shua Studios™ is not responsible for an error that was clearly visible in the approved version.
If the completed product materially differs from the approved proof or written order details because of a Shua Studios™ or production error, contact us within 14 days so we can review the problem.
Changes requested after proof approval may require additional payment and production time. Any additional charge will be disclosed for approval before the work continues.
Customer-Provided Artwork and Information
Customers are responsible for the quality, accuracy, spelling, ownership, and legal use of artwork, photographs, logos, text, or other materials they provide.
A low-resolution, blurry, incomplete, or otherwise unsuitable customer file may affect the finished product. When we identify a significant quality concern before production, we will make a reasonable effort to notify the customer.
Shua Studios™ is not responsible for a problem that results directly from customer-provided material when:
• The limitation was disclosed before production.
• The customer approved the provided proof or file.
• The completed product materially matches what was approved.
We remain responsible when production materially differs from the approved design or order.
Order Changes and Cancellations
Contact shua@shuastudios.com as soon as possible if you need to request a change or cancellation.
A request is not approved until Shua Studios™ confirms it in writing.
Because made-to-order, print-on-demand, custom, and personalized products may enter production quickly, we cannot guarantee a change or cancellation after an order is submitted.
If a cancellation is approved before production or custom work begins, the canceled amount will be refunded to the original payment method.
Once production, printing, pressing, personalization, material preparation, or custom design work has begun, the order generally cannot be canceled, changed, or refunded unless:
• The item is damaged, defective, incorrect, or materially different from the order.
• Shua Studios™ approves another resolution.
• The order is delayed beyond a timeframe the customer accepted.
• Applicable law requires a cancellation or refund.
If Shua Studios™ cancels an order because it cannot be completed, we will refund the canceled portion.
Shipping Delays and Unshipped Orders
Production and delivery estimates are not guarantees unless Shua Studios™ expressly confirms a guaranteed date in writing.
However, Shua Studios™ will follow applicable online-order shipping requirements.
If we cannot ship within the promised timeframe—or within 30 days when no timeframe was provided—we will notify the customer, provide an updated estimate, and explain the option to accept the delay or cancel the unshipped portion for a prompt refund.
If the customer does not agree to a delay when consent is required, Shua Studios™ will cancel and promptly refund the affected unshipped merchandise.
A gift card or store credit will not replace a monetary refund when a refund for unshipped merchandise is legally required.
Lost Packages
If tracking has stopped updating, the expected delivery window has passed, or a package appears lost, contact the carrier and Shua Studios™.
We may need to allow the carrier or fulfillment provider a reasonable investigation period.
When an order is confirmed lost, an eligible resolution may include:
• Reshipment.
• Replacement.
• Refund to the original payment method.
• Another solution accepted by the customer.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it:
• Confirm that the shipping address was correct.
• Check entrances, porches, mailrooms, parcel lockers, and other delivery locations.
• Ask household members, neighbors, or building staff whether they accepted it.
• Contact the shipping carrier.
• Contact Shua Studios™ promptly.
Shua Studios™ will reasonably assist with available carrier and fulfillment-provider procedures. The resolution will depend on the tracking information, carrier findings, address information, and circumstances of the delivery.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Contact shua@shuastudios.com immediately if you discover an address error. We will make a reasonable effort to help, but an address cannot always be changed after production or shipment begins.
If an order is returned, rejected, unclaimed, lost, or delivered incorrectly because of an address supplied by the customer, the customer may be responsible for reasonable additional production or shipping costs.
No additional charge will be imposed when the address or shipping error was caused by Shua Studios™ or its fulfillment provider.
Return Shipping
Do not return an item unless Shua Studios™ provides return instructions.
When a return is required because Shua Studios™ or a fulfillment provider sent a damaged, defective, incorrect, or materially different item, Shua Studios™ will provide instructions and cover reasonable approved return-shipping costs.
Shua Studios™ does not reimburse unauthorized shipping charges or expedited return methods that were not approved in advance.
If a discretionary return is approved for a reason unrelated to a Shua Studios™ error, the customer may be responsible for return shipping. Any such responsibility will be explained before the return is authorized.
Returned products must be packaged reasonably and include any components identified in the return instructions.
Condition of Returned Products
Unless the claimed problem requires otherwise, an authorized return should be:
• In substantially the same condition in which it was received.
• Free from additional damage caused after delivery.
• Packaged with the requested components or documentation.
• Returned according to the instructions provided.
Wearing, washing, altering, damaging, improperly caring for, or using a product beyond what is reasonably necessary to inspect it may affect eligibility for a discretionary return.
These conditions do not eliminate a valid claim involving a defect that could only reasonably be discovered through normal use.
Product Care and Customer-Caused Damage
Shua Studios™ is not responsible for damage caused by:
• Failure to follow care instructions.
• Washing, drying, ironing, cleaning, or storing a product contrary to its label or instructions.
• Bleach, harsh chemicals, excessive heat, or improper cleaning materials.
• Misuse, accidents, neglect, or improper storage.
• Alteration, repair, customization, or modification performed after delivery.
• Ordinary wear and aging.
• Using a product for a purpose inconsistent with its description or safety information.
If you are uncertain how to care for a product, contact Shua Studios™ before washing, treating, or using it.
Handmade and Collaborative Products
Some products may be handmade, hand-finished, or created in collaboration with another artist or small business.
Natural variations associated with handmade production are not defects when the product remains materially consistent with its description.
If a collaborative product is sold and paid for through ShuaStudios.com, contact Shua Studios™ about the order. We will coordinate with the applicable maker or production partner as necessary.
Purchases Made Through Other Retailers or Platforms
This policy primarily governs purchases made through ShuaStudios.com and direct orders that reference it.
A product purchased through a boutique, marketplace, event host, social-commerce platform, or other independent retailer may be subject to that seller’s checkout, return, and refund procedures.
Contact the place where payment was made first and retain your receipt or other proof of purchase.
For a suspected manufacturing or product defect involving genuine Shua Studios™ merchandise purchased elsewhere, you may also contact shua@shuastudios.com. We will reasonably assist, but we cannot directly refund a payment that was collected and controlled by another retailer or platform.
Sale and Discounted Products
Sale, clearance, or discounted products remain eligible for review if they arrive damaged, defective, incorrect, or materially different from what was ordered.
A discount does not create a right to return a properly described and correctly fulfilled product for buyer’s remorse unless the product page expressly allows it.
If a product is sold “as-is” because of a specifically disclosed cosmetic flaw or condition, that disclosed condition is not a defect. An undisclosed material problem may still qualify for review.
Refund Amounts
An approved refund may include the affected product price and applicable sales tax.
Original shipping charges may also be refunded when:
• The entire order is canceled before shipment.
• The entire shipment must be refunded because of a Shua Studios™ or fulfillment-provider error.
• The order was not shipped within an accepted timeframe.
• Applicable law requires the shipping charge to be refunded.
When only part of an otherwise correctly fulfilled order is refunded, the original shipping charge may not be refundable unless the charge was specifically attributable to the affected item or applicable law requires otherwise.
Digital Products and Downloadable Files
Digital products, including downloadable PDFs, artwork files, coloring books, and other electronically delivered content, are generally non-returnable once the file has been delivered or made available for download because digital products cannot be physically returned.
Shua Studios™ will review a refund, replacement file, or other appropriate resolution when:
• A customer is charged more than once for the same digital product.
• The purchased file is corrupted, incomplete, or materially unusable.
• The customer does not receive access to the purchased file because of a technical problem that Shua Studios™ cannot reasonably correct.
• The digital product delivered is materially different from the product purchased.
• Applicable law requires another refund or cancellation right.
A change of mind, accidental purchase, failure to review the product description, printer compatibility, device compatibility, or inability to print a functioning file generally does not qualify for a refund when the purchased file was delivered correctly and works as described.
If you experience a problem with a digital purchase, contact shua@shuastudios.com with your order number and a description of the issue so we can attempt to correct the problem before determining whether a refund or replacement is appropriate.
Refund Processing
Approved monetary refunds will be issued to the original payment method unless another method is required or agreed to.
Shua Studios™ will generally initiate an approved refund within seven business days after:
• The refund is approved; and
• Any required returned item is received or other required verification is completed.
The customer’s bank, card issuer, or payment provider may require additional time to post the refund.
Shua Studios™ cannot control payment-provider processing times after a refund has been submitted.
Gift purchases are generally refunded to the original purchaser’s payment method. A different resolution may be offered when appropriate and accepted by the customer.
Duplicate Charges and Payment Problems
If you believe you were charged more than once or charged an incorrect amount, contact shua@shuastudios.com promptly with your order information.
A temporary payment authorization is not always a completed charge. Your bank or payment provider may be able to confirm whether a pending amount is an authorization or a settled transaction.
We will investigate confirmed duplicate or incorrect charges and correct any Shua Studios™ payment error.
No Waiver of Consumer Rights
Nothing in this policy excludes or limits any right or remedy that cannot legally be excluded or limited.
If a provision of this policy conflicts with applicable law, the applicable legal requirement controls, and the remainder of the policy continues to apply.
Contact
To request a review, cancellation, replacement, return, or refund, contact:
Shua Studios™
Sioux City, Iowa
Email: shua@shuastudios.com
Website: ShuaStudios.com
Please include your order number and relevant photographs when contacting us about an existing order.