Shipping Policy

Last updated: August 24, 2026

This Shipping Policy applies to physical products ordered through ShuaStudios.com and direct orders that specifically reference this policy.

Throughout this policy, “Shua Studios,” “we,” “us,” and “our” refer to Shua Studios™.

Where We Currently Ship

ShuaStudios.com currently accepts orders for valid shipping addresses within the United States unless another destination is specifically made available at checkout.

Available destinations may depend on the product, production method, fulfillment provider, and shipping carrier. If checkout does not accept an address, contact shua@shuastudios.com before placing the order.

Shipping Charges

Standard website shipping within the United States is currently $4.99 per order unless a product page, promotion, written quote, or checkout states otherwise.

Website orders over $60 may qualify for free standard shipping when that offer is active and displayed on the website. Checkout determines whether an order meets the stated threshold and conditions.

Custom projects, expedited shipping, local delivery, oversized products, customer-supplied items, and other specially arranged orders may have separately quoted charges.

The final shipping or delivery charge displayed before checkout or confirmed in an accepted written quote controls.

Production and Fulfillment

Shua Studios™ offers a combination of:

• In-stock products.

• Made-to-order products.

• Print-on-demand products.

• In-house printed or pressed products.

• Custom or personalized products.

• Handmade or hand-finished products.

Products may be produced and shipped directly by Shua Studios™ or through trusted production and fulfillment partners, including print-on-demand providers, apparel suppliers, professional printers, transfer producers, and shipping carriers.

Production time occurs before carrier transit time. An order may require time for printing, pressing, customization, material preparation, quality inspection, packaging, or fulfillment before it ships.

Orders containing multiple products may be produced at different locations and arrive in separate packages. Separate packages do not create an additional shipping charge unless the customer approved that charge before purchase.

Shipping and Delivery Estimates

Any production, shipment, pickup, or delivery timeframe displayed on a product page, at checkout, in an order confirmation, in a written quote, or provided directly by Shua Studios™ is an estimate unless we expressly confirm a guaranteed date in writing.

Timing may be affected by:

• Product type and availability.

• Production or customization requirements.

• Customer proof approval.

• Fulfillment-provider processing.

• Shipping destination.

• Carrier service and tracking interruptions.

• Weather, holidays, supply shortages, and unusually high demand.

• Delays in receiving customer information, materials, payment, or approval.

• Other circumstances outside our reasonable control.

If no shipping timeframe is stated, Shua Studios™ will have a reasonable basis to expect shipment within 30 days after receiving a properly completed order.

A properly completed order includes the required payment and all information, files, materials, selections, and approvals reasonably necessary to fulfill the order.

If we cannot ship within the promised timeframe—or within 30 days when no timeframe was provided—we will notify the customer, provide an updated estimate when available, and explain the option to accept the delay or cancel the affected unshipped portion for a prompt refund, as required by applicable law.

If Shua Studios™ determines that an order cannot be completed, we will cancel the affected portion, notify the customer, and issue the required refund.

A carrier’s estimated delivery date does not guarantee arrival on that exact date.

Custom and Personalized Orders

Production for a custom or personalized order may not begin until Shua Studios™ has received:

• Required payment or deposit.

• Complete customization information.

• Necessary customer-provided artwork, photographs, files, or materials.

• Final product, size, color, quantity, and placement selections.

• Approval of any required proof or design.

Delays in receiving required information, materials, payment, or approval may extend the production, pickup, delivery, or shipping timeframe.

A requested deadline is not guaranteed unless Shua Studios™ expressly confirms it in writing.

Tracking Information

When tracking is available, it will generally be sent to the email address provided with the order.

Tracking information may require time to show movement after a shipping label is created. Orders sent in separate packages may have separate tracking numbers.

Customers are responsible for monitoring available tracking information and promptly reporting an apparent delivery problem.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address, including any required apartment, unit, building, or postal information.

Contact shua@shuastudios.com immediately if you discover an address error. We will make a reasonable effort to help, but an address cannot always be changed after production or shipment begins.

Shua Studios™ is not responsible for additional costs or delivery failures caused by an incorrect or incomplete address supplied by the customer.

If a package is returned, rejected, unclaimed, or undeliverable because of customer-provided address information, contact Shua Studios™. Depending on the product and whether the package can be recovered, reasonable additional production or shipping costs may be required before it can be sent again.

No additional charge will be imposed when the address or shipping error was caused by Shua Studios™ or its fulfillment provider.

Delivered but Not Located

If tracking shows that a package was delivered but you cannot locate it:

• Confirm that the shipping address on the order was correct.

• Check entrances, porches, mail areas, parcel lockers, and other possible delivery locations.

• Ask household members, building staff, or nearby neighbors whether they accepted it.

• Contact the shipping carrier using the tracking information.

• Contact Shua Studios™ promptly at shua@shuastudios.com.

Shua Studios™ will reasonably assist with available carrier and fulfillment-provider procedures. The available resolution may depend on tracking information, carrier findings, fulfillment-provider rules, address information, and the circumstances of the shipment.

Lost or Significantly Delayed Packages

If tracking has stopped updating, the expected delivery window has passed, or a package appears lost, contact the shipping carrier and Shua Studios™.

We may need to allow the carrier or fulfillment provider a reasonable investigation period before determining whether a replacement, reshipment, refund, or other resolution is appropriate.

When an order is confirmed lost, Shua Studios™ will review the circumstances and applicable carrier or fulfillment-provider procedures.

Nothing in this section removes any customer right that cannot legally be limited.

Damaged, Defective, Misprinted, or Incorrect Items

If an item arrives damaged, defective, misprinted, incorrect, incomplete, or materially different from what was ordered, contact shua@shuastudios.com within 14 days after delivery or confirmed local pickup.

For problems that were not reasonably visible during that period, contact us promptly after discovering the issue. Any rights provided by applicable law remain available regardless of this reporting period.

Include:

• Your name and order number.

• A description of the problem.

• Clear photographs showing the entire item and the specific issue.

• A photograph of the product or size label when relevant.

• Photographs of the packaging when shipping damage may have occurred.

Keep the item and its packaging until Shua Studios™ provides instructions. Do not mail or deliver an item back without receiving return instructions.

Eligible claims will be handled according to the Shua Studios™ Return and Refund Policy.

Buyer’s remorse, accidental orders, and customer-selected sizing, color, style, design, material, or quantity errors are not shipping errors.

Carrier, Weather, and Other Delays

Shipping carriers and outside fulfillment providers operate independently from Shua Studios™. Carrier delays, weather emergencies, natural disasters, service interruptions, labor disruptions, supply shortages, and other events may affect production or delivery.

Shua Studios™ cannot guarantee that every delay will be avoided. We will communicate material order issues and provide delay, cancellation, or refund options when required by applicable law.

Local Pickup and Delivery

Local pickup or delivery may be available by arrangement throughout:

• Sioux City, Iowa.

• Sergeant Bluff, Iowa.

• South Sioux City, Nebraska.

• Dakota City, Nebraska.

• North Sioux City, South Dakota.

• Dakota Dunes, South Dakota.

Local pickup or delivery is available only when:

• It is offered as an option at checkout; or

• Shua Studios™ separately confirms the arrangement in writing.

Please wait until Shua Studios™ confirms that the order is ready and provides the meeting, pickup, or delivery location, time, and instructions.

Shua Studios™ is a service-area business and does not operate a public retail storefront. Our private home workspace is not a public pickup location. Customers should not arrive without a confirmed arrangement.

Any applicable local-delivery charge, eligibility, and estimated timing will be displayed at checkout or confirmed in writing before delivery.

Discussing or requesting local pickup or delivery does not guarantee availability or mean that an order is immediately ready.

If the customer is unavailable at an agreed meeting or delivery time, additional arrangements or reasonable delivery charges may be required. Any additional charge will be disclosed and approved before another paid delivery attempt is made.

Order Changes and Cancellations

Contact shua@shuastudios.com as soon as possible to request an address change, order change, or cancellation.

A request is not approved until Shua Studios™ confirms it in writing.

Because made-to-order, print-on-demand, custom, and personalized products may enter production quickly, changes or cancellations cannot be guaranteed after an order is submitted.

If a cancellation is approved before production or custom work begins, the canceled amount will be refunded to the original payment method.

Once production, printing, pressing, personalization, material preparation, or custom design work has begun, the order generally cannot be canceled or changed unless Shua Studios™ approves the request or applicable law requires another resolution.

Further details are provided in the Shua Studios™ Terms of Service and Return and Refund Policy.

Contact

For shipping, pickup, delivery, or order questions, contact:

Shua Studios™
Sioux City, Iowa
Email: shua@shuastudios.com
Website: ShuaStudios.com

Please include your order number when contacting us about an existing order.