Shipping Policy

Last updated: August 9, 2026

This Shipping Policy applies to physical products ordered through ShuaStudios.com.

Throughout this policy, “Shua Studios,” “we,” “us,” and “our” refer to Shua Studios™.

Where We Currently Ship

ShuaStudios.com currently accepts orders for valid shipping addresses within the United States unless another destination is specifically made available at checkout.

Available destinations may depend on the product, fulfillment provider, and shipping carrier. If checkout does not accept an address, contact shua@shuastudios.com before placing the order.

Shipping Charges

At the time of this update, standard website shipping within the United States is $4.99 per order unless a product page, promotion, or checkout states otherwise.

The final shipping amount displayed before the order is submitted controls.

Production and Fulfillment

Shua Studios™ offers a combination of:

• In-stock products.

• Made-to-order products.

• Print-on-demand products.

• In-house printed or pressed products.

• Custom or personalized products.

• Handmade or hand-finished products.

Products may be produced and shipped directly by Shua Studios™ or through trusted production and fulfillment partners, including print-on-demand providers, apparel suppliers, professional printers, transfer producers, and shipping carriers.

Production time occurs before carrier transit time. An order may therefore require time for printing, pressing, customization, quality inspection, packaging, or fulfillment before it ships.

Orders containing multiple products may be produced at different locations and arrive in separate packages. Separate packages do not create an additional shipping charge unless the customer approved that charge before purchase.

Shipping and Delivery Estimates

Any production, shipment, or delivery timeframe displayed on a product page, at checkout, in an order confirmation, or provided directly by Shua Studios™ is an estimate unless we expressly confirm a guaranteed date in writing.

Delivery estimates may be affected by:

• Product type and availability.

• Production or customization requirements.

• Customer proof approval.

• Fulfillment-provider processing.

• Shipping destination.

• Carrier service and tracking interruptions.

• Weather, holidays, supply shortages, and unusually high demand.

• Other circumstances outside our reasonable control.

If no shipping timeframe is stated, Shua Studios™ will have a reasonable basis to expect shipment within 30 days after receiving a properly completed order.

If we cannot ship within the promised timeframe—or within 30 days when no timeframe was provided—we will notify the customer, provide an updated estimate, and explain the option to accept the delay or cancel the unshipped portion for a prompt refund, as required by applicable law.

A carrier’s estimated delivery date does not necessarily guarantee arrival on that exact date.

Custom and Personalized Orders

Production for a custom or personalized order may not begin until Shua Studios™ has received:

• Required payment or deposit.

• Complete customization information.

• Necessary customer-provided artwork or materials.

• Approval of any required proof or design.

Delays in receiving information, materials, payment, or approval from the customer may extend the production and shipping timeframe.

Tracking Information

When tracking is available, it will generally be sent to the email address provided with the order.

Tracking information may require time to begin showing movement after a shipping label is created. Orders sent in separate packages may have separate tracking numbers.

Customers are responsible for monitoring tracking information and promptly reporting an apparent delivery problem.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address, including any required apartment, unit, building, or postal information.

Contact shua@shuastudios.com immediately if you discover an address error. We will make a reasonable effort to help, but an address cannot always be changed after production or shipment begins.

Shua Studios™ is not responsible for additional costs or delivery failures caused by an incorrect or incomplete address supplied by the customer.

If a package is returned, rejected, unclaimed, or undeliverable because of customer-provided address information, contact Shua Studios™. Depending on the product and whether the package can be recovered, reasonable additional production or shipping costs may be required before it can be sent again.

No additional charge will be imposed when the address or shipping error was caused by Shua Studios™ or its fulfillment provider.

Delivered but Not Located

If tracking shows that a package was delivered but you cannot locate it:

• Confirm that the shipping address on the order was correct.

• Check entrances, porches, mail areas, parcel lockers, and other possible delivery locations.

• Ask household members, building staff, or nearby neighbors whether they accepted it.

• Contact the shipping carrier using the tracking information.

• Contact Shua Studios™ promptly at shua@shuastudios.com.

Shua Studios™ will reasonably assist with available carrier and fulfillment-provider procedures. The available resolution may depend on tracking information, carrier findings, fulfillment-provider rules, and the circumstances of the shipment.

Lost or Significantly Delayed Packages

If tracking has stopped updating, the expected delivery window has passed, or the package appears lost, contact the shipping carrier and Shua Studios™.

We may need to allow the carrier a reasonable investigation period before determining whether a replacement or refund is appropriate.

When an order is confirmed lost, Shua Studios™ will review the circumstances and applicable carrier or fulfillment-provider procedures. An eligible resolution may include a replacement, reshipment, refund, or other reasonable solution.

Nothing in this section removes any customer right that cannot legally be limited.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, misprinted, or materially different from what was ordered, contact shua@shuastudios.com within 14 days after delivery.

Include:

• Your name and order number.

• A description of the problem.

• Clear photographs showing the entire item and the specific issue.

• Photographs of the packaging when shipping damage may have occurred.

Keep the item and its packaging until Shua Studios™ provides instructions. Do not mail an item back without receiving return instructions.

Eligible claims will be handled according to the Shua Studios™ Return and Refund Policy.

Customer-requested returns, buyer’s remorse, accidental orders, and incorrect size or product selections are not shipping errors.

Carrier and Weather Delays

Shipping carriers operate independently from Shua Studios™. Carrier delays, weather emergencies, natural disasters, service interruptions, labor disruptions, and other events may affect delivery after shipment.

Shua Studios™ cannot guarantee that a carrier will avoid every delay. However, we will communicate material issues and provide cancellation or refund options when required by applicable law.

Local Pickup

Local pickup is available only when:

• It is offered as an option at checkout; or

• Shua Studios™ separately confirms the arrangement in writing.

Do not arrive for pickup until Shua Studios™ confirms that the order is ready and provides pickup instructions.

A discussion or request for local pickup does not guarantee that the order is immediately available.

Order Changes and Cancellations

Contact shua@shuastudios.com as soon as possible to request an address change, order change, or cancellation.

A request is not approved until Shua Studios™ confirms it in writing.

Because made-to-order and custom products may enter production quickly, changes or cancellations cannot be guaranteed after an order is submitted.

Further details are provided in the Shua Studios™ Terms of Service and Return and Refund Policy.

Contact

For shipping questions or delivery concerns, contact:

Shua Studios™
Sioux City, Iowa
Email: shua@shuastudios.com
Website: ShuaStudios.com

Please include your order number when contacting us about an existing order.